Llama Butterfly E-commerce Terms and Conditions
Introduction
Welcome to Llama Butterfly! These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
Definitions
- “Llama Butterfly” refers to our company, the operator of this website.
- “Website” refers to www.llamabutterfly.com.
- “User,” “you,” or “your” refers to any individual or entity accessing or using our website.
- “Products” refer to the items available for sale on our website.
Use of the Website
Eligibility
You must be at least 18 years old or have reached the age of majority in your jurisdiction to use our website. By using our website, you represent and warrant that you meet these requirements.
Account Registration
To make a purchase, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
Prohibited Conduct
You agree not to:
- Use the website for any unlawful purpose.
- Violate any applicable laws or regulations.
- Interfere with or disrupt the operation of the website.
- Transmit any harmful code or engage in any other harmful activities.
Product Information and Orders
Product Descriptions
Accuracy of Descriptions
We strive to ensure that the product descriptions, images, and other information provided on our website are as accurate as possible. However, we do not warrant that the descriptions are completely accurate, reliable, current, or error-free. Product descriptions and specifications, including colors, dimensions, and other features, are provided for convenience and informational purposes only.
Variations in Products
Due to differences in computer monitors and other display devices, the colors and other characteristics of the products you receive may vary slightly from those displayed on our website. Llama Butterfly is not responsible for such variations.
Errors and Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).
Product Availability
Product availability is subject to change without notice. We make every effort to display current and accurate stock information, but errors may occur. If a product you ordered is not available, we will notify you as soon as possible and provide options, which may include waiting for the product to become available, selecting an alternative product, or canceling the order with a full refund.
Custom and Handmade Products
Some products available on our website may be custom-made or handmade. These products may have variations in size, color, and finish, which are inherent to the nature of custom and handmade items. Such variations do not constitute defects or errors and will not be considered grounds for returns or exchanges unless otherwise specified in our Return Policy.
Product Care and Usage
We provide product care instructions and usage guidelines where applicable. Following these instructions ensures the longevity and proper functioning of the products. Llama Butterfly is not responsible for any damage or loss resulting from improper use, storage, or care of the products.
Pricing
Prices for products are subject to change without notice. The price applicable to your order will be the price at the time you place your order. We make every effort to ensure that the pricing information on our website is accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed for the incorrectly priced product.
Order Acceptance
All orders placed through our website are subject to acceptance by Llama Butterfly. We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product availability
- Errors in product descriptions or pricing
- Fraud prevention
- Suspicion of illegal activity
If your order is canceled, we will notify you and provide a refund for any payments made.
Order Confirmation
After you place an order, you will receive an email confirmation. This email confirms that we have received your order but does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason at any time after receipt of your order.
Changes to Orders
Once an order is placed, it may not be possible to change or cancel the order. If you need to make changes, please contact us immediately at support@llamabutterfly.com, and we will do our best to accommodate your request. However, we cannot guarantee that changes can be made once the order has been processed.
Special Offers and Promotions
From time to time, we may offer special promotions or discounts on our products. These offers are subject to specific terms and conditions, which will be provided at the time of the offer. We reserve the right to modify or discontinue any promotion at any time without prior notice.
By expanding this section, we aim to provide clear and comprehensive information about our products, ensuring that you, our valued customer, have all the details necessary to make informed purchasing decisions. If you have any questions about our products or require further assistance, please do not hesitate to contact us.
Payment and Shipping
Payment Methods
We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the payment information is accurate and complete.
Shipping
We will ship products to the address you provide during the checkout process. Shipping times and costs may vary based on your location and the shipping method selected. Llama Butterfly is not responsible for any delays or losses during shipping.
Refund and Returns Policy
At Llama Butterfly, we are committed to ensuring the satisfaction of our customers with every purchase. We understand that occasionally, you may have concerns or issues with your product. Although all sales are final and we do not offer returns, we are dedicated to addressing any problems that arise due to defects or issues with our products.
Reporting Issues or Defects
If you receive a product that is defective or has issues, we encourage you to report this to us within 14 days of receipt. Please follow the steps below to report your issue:
- Email Us: Send an email to our customer service team at support@llamabutterfly.com. Include your order number, full name, phone number, and clear photos showing the issue or defect.
- Review Process: Once we receive your email, our team will review the details of your case. We aim to respond to all inquiries within 72 business hours.
- Outcome: After reviewing your case, if we determine that a refund is warranted, we will proceed with the refund process. Other resolutions may be offered.
Refund Process
In cases where a refund is approved:
- Refund Issuance: We will initiate the refund to your original method of payment.
- Processing Time: Please note that it may take up to 7 business days for the refund to be processed and reflected in your account.
Contact Information
For any questions or further assistance, please do not hesitate to contact our customer service team. We are here to help ensure that your experience with Llama Butterfly is nothing short of excellent.
Conclusion
We at Llama Butterfly value your business and trust. We strive to ensure quality and satisfaction with our products. Thank you for choosing us for your needs.
This policy is designed to provide clear and straightforward guidance on our return and refund process. We appreciate your understanding and are here to support you every step of the way.
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Intellectual Property
Ownership
All content on our website, including text, graphics, logos, images, and software, is the property of Llama Butterfly or its licensors and is protected by intellectual property laws.
License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal and non-commercial purposes. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.
Limitation of Liability
Llama Butterfly will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or the purchase of products. Our total liability to you for any claim arising out of or in connection with these Terms will not exceed the amount you paid for the products.
Indemnification
You agree to indemnify, defend, and hold harmless Llama Butterfly and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or in connection with your use of our website or your violation of these Terms.
Governing Law
These Terms and any disputes arising out of or in connection with these Terms will be governed by and construed in accordance with the laws of the jurisdiction in which Llama Butterfly is located, without regard to its conflict of law principles.
Changes to These Terms
We may update these Terms from time to time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions or concerns about these Terms, please contact us at support@llamabutterfly.com.
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.