At Llama Butterfly, we are committed to ensuring the satisfaction of our customers with every purchase. We understand that occasionally, you may have concerns or issues with your product. Although all sales are final and we do not offer returns, we are dedicated to addressing any problems that arise due to defects or issues with our products.

Reporting Issues or Defects

If you receive a product that is defective or has issues, we encourage you to report this to us within 14 days of receipt. Please follow the steps below to report your issue:

1. Email Us: Send an email to our customer service team. Include your order number, full name, phone number, and clear photos showing the issue or defect.
2. Review Process: Once we receive your email, our team will review the details of your case. We aim to respond to all inquiries within 72 business hours.
3. Outcome: After reviewing your case, if we determine that a refund is warranted, we will proceed with the refund process. Other resolutions may be offered.

Refund Process

In cases where a refund is approved:

• Refund Issuance: We will initiate the refund to your original method of payment.
• Processing Time: Please note that it may take up to 7 business days for the refund to be processed and reflected in your account.

Contact Information

For any questions or further assistance, please do not hesitate to contact our customer service team. We are here to help ensure that your experience with Llama Butterfly is nothing short of excellent.

Conclusion

We at Llama Butterfly value your business and trust. We strive to ensure quality and satisfaction with our products. Thank you for choosing us for your needs.

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This policy is designed to provide clear and straightforward guidance on our return and refund process. We appreciate your understanding and are here to support you every step of the way.